Job Description
Job OverviewWe are seeking a dynamic and proactive Service Desk Analyst to join our IT support team.In this vital role, you will serve as the first point of contact for end-users experiencing technical issues, providing exceptional customer service while troubleshooting a wide range of hardware and software problems.Your expertise will ensure seamless IT operations across the organization, supporting users with diverse operating systems, network configurations, and computer hardware.This position offers an exciting opportunity to leverage your technical skills in a fast-paced environment, contributing directly to the efficiency and productivity of our teams.Responsibilities Respond promptly to help desk tickets via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of user issues Provide technical support for desktop and mobile devices, including troubleshooting hardware components and peripherals Assist users with software troubleshooting across various operating systems such as Windows, macOS, and Linux Manage computer configurations using tools like SCCM and GPO to deploy updates and enforce security policies Support network administration tasks including configuring DNS, TCP/IP settings, LAN/WAN connectivity, VPN access, firewall management, and Meraki devices Diagnose and resolve issues related to Active Directory, Windows Server environments, BMC Remedy, and Microsoft Office applications Maintain accurate documentation of incidents, resolutions, and system configurations to facilitate ongoing support and analysis Qualifications Proven experience in IT support or help desk roles with a strong understanding of desktop support and customer service principles Technical proficiency in troubleshooting software issues within Windows, macOS, and Linux operating systems Knowledge of computer networking concepts such as TCP/IP protocols, DNS management, LAN/WAN infrastructure, VPNs, firewalls, and network administration tools like Meraki Familiarity with enterprise management tools including SCCM, GPOs, Active Directory, Microsoft Windows Server environments, and BMC Remedy Experience supporting computer hardware components and mobile devices in a corporate setting Strong communication skills with the ability to explain technical concepts clearly to non-technical users Analysis skills to identify root causes of technical problems quickly and effectively Join us as a Service Desk Analyst to be at the forefront of our organization's IT excellence! Your expertise will empower users with reliable technology solutions while advancing your career in a vibrant environment committed to innovation and growth.Pay:$22.31 - $26.86 per hour Work Location:In person.