Job Description
Description: Onsite in New York, NY Our client seeks a Service Desk professional to provide first level support for employees at the NYC headquarters tech bar and remote users. The role will handle ticket triage, device support, and AV/conference room setup while documenting resolutions. The position requires strong macOS support capabilities, basic Windows familiarity, and comfort assisting with live events and evening game coverage as needed. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $28.00 to $32.00/hr. w2 JN -43 Responsibilities: Provide first level technical support to internal employees both onsite and remote. Manage and respond to support tickets across the NYC office, including password resets, software installs, updates, and basic remote troubleshooting. Assist with conference room and AV setup and troubleshooting. Support town halls and other onsite events as needed. Troubleshoot and maintain printers and peripherals. Assist with asset management, including setup, tracking, and end of life processes. Help with basic network troubleshooting such as Wi-Fi connectivity and device access. Escalate more complex issues to senior team members when needed. Document issues and resolutions in the ticketing system. Experience Requirements: Experience supporting Apple hardware and macOS. Basic knowledge of Windows environments (preferred). Familiarity with ticketing systems (preferred). Interest in AV systems and live production support. Flexibility to support Wednesday evening game coverage when needed. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, an