Job Description
DESCRIPTION Job Description: Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager Position Summary The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional guest experiences while driving sales, profitability, and operational excellence. This role combines hands-on leadership, adherence to Walk-On's standards, and support of a positive, team-focused environment. Key Responsibilities Guest Experience & Service Excellence Ensure consistent execution of Walk-On's recipes, portioning, and service standards. Supervise bar operations to maximize profitability and ensure compliance with beverage laws. Maintain high standards of cleanliness, safety, and guest satisfaction. Fill in where needed to ensure smooth operations and outstanding service. Team Leadership & Development Train, coach, and evaluate FOH team members to maintain high performance. Provide feedback, enforce policies, and administer fair and consistent corrective action. Promote teamwork, accountability, and a fun, positive work environment. Operational & Financial Management Prepare schedules, reports, and other operational documentation accurately and on time. Monitor labor and controllable costs while ensuring all positions are staffed appropriately. Ensure proper receiving, storage, and inventory control for all products and equipment. Support marketing, advertising, and promotional initiatives to drive sales. Compliance & Safety Comply with all federal, state, and local regulations, including labor, health, and safety requirements. Follow company policies and procedur