Job Description
Position Overview We are hiring a Service Technician to diagnose and repair windows and doors in the field.This role works directly with homeowners, builders, and internal teams to resolve product performance and warranty issues.The ideal candidate has experience installing or servicing windows and doors, strong mechanical skills, and a commitment to quality workmanship and customer service.Key ResponsibilitiesService and Repairs Diagnose and repair windows and doors in residential homes and new construction sites Address product performance and warranty issues Perform adjustments, repairs, and replacements as needed Preparation and Organization Maintain service vehicle inventory of parts and materials Prepare for scheduled service calls to ensure efficient work in the field Customer Communication Provide updates to homeowners, sales teams, and management regarding service status Answer customer questions and address concerns professionally Quality and Workmanship Ensure all repairs meet company quality standards Maintain a clean and professional work environment at job sites QualificationsExperience Minimum 1 year of experience installing or servicing windows and doors Experience in residential construction, remodeling, or home repair preferred Strong mechanical aptitude and familiarity with construction tools and terminology Skills Ability to read and interpret technical instructions Basic math skills including measurements and calculations Strong problem-solving ability in the field Technology Basic computer skills including Microsoft Word and Excel Ability to use an iPad or tablet to complete service reports and job documentation Ability to learn company systems used for service documentation Important Applicants should have direct experience working with windows and doors.Candidates without this experience may not be considered for this role.Requirements Valid driver's license with a driving record that meets company insurance requirements Ability to safely operate a company service vehicle Must pass a pre-employment drug test Ability to lift up to 100 pounds Ability to climb ladders and work at heights Tools and Equipment Company service vehicle provided for work use Tools and materials needed for service work are provided by the company Physical Requirements This is a field-based role requiring standing, walking, climbing ladders, lifting materials up to 100 pounds, and performing hands-on repair work in residential and construction environments.Team lifting or mechanical assistance may be used when appropriate.Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.Job Type:Full-time Pay:$25.02 - $30.13 per hour Benefits:401(k) Work Location:In person.