Job Description
Service Writer - Harley-Davidson Dealership Johnson City, TN Full-Time Service Department Are you passionate about motorcycles and customer service? Join our Harley-Davidson family and help riders keep the dream alive.We're looking for a Service Writer who is highly organized, customer-focused, and ready to be the frontline connection between our service department and our loyal riders.If you thrive in a fast-paced environment and love all things Harley-Davidson, we want to hear from you! Responsibilities:Greet customers in person and on the phone with professionalism and enthusiasm.Listen to customers' concerns and accurately document service requests and motorcycle symptoms.Create detailed repair orders and communicate them clearly to technicians.Provide cost and time estimates, upsell services when appropriate, and obtain necessary approvals.Keep customers informed throughout the service process, providing updates and answering questions.Coordinate with technicians and parts department to ensure timely service and parts availability.Finalize repair orders, explain completed work to customers, and handle payment processing.Qualifications:Experience in a service writer or advisor role (automotive or powersports preferred).Strong communication and customer service skills.Knowledge of Harley-Davidson motorcycles or willingness to learn.Proficiency with dealership management systems (Talon) Ability to multitask in a high-volume environment.Motorcycle endorsement or willingness to obtain one is a plus.We Offer:Competitive pay (hourly commission/bonus structure).Health, dental, and vision insurance.401(k) with employer match.Employee discounts on parts, apparel, and service.Opportunities for training and advancement.A fun, energetic workplace with a team that shares your passion for the open road.Fuel your career with purpose--join a team that lives and breathes Harley-Davidson.Apply now by submitting your resume and a brief cover letter.For questions, contact Service Manager (423)283-0422.Job Type:Full-time Pay:$40,000.00 - $60,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Shift:8 hour shift Work Days:Every weekend Monday to Friday Work Location:In person.