Job Description
Overview We are seeking a highly skilled ServiceNow Integration / Automation Engineer to support enterprise-level implementations across ServiceNow (AVR, CVR, ITSM) and related tooling. This role will focus on designing and implementing integrations, automating workflows, and supporting infrastructure as code (IaC) initiatives within a modern DevOps environment. Key Responsibilities Design, develop, and implement integrations across ServiceNow (ITSM, AVR, CVR) and external systems (e.g., JIRA, defect tracking tools) Build and maintain automated workflows for incident, change, and defect management Support JIRA integration for defect tracking, routing, and resolution lifecycle Partner with DevOps and engineering teams to implement Infrastructure as Code (IaC) solutions (Terraform, Ansible, etc.) Develop and maintain APIs and integration pipelines between ServiceNow and cloud platforms Drive improvements in automation, efficiency, and scalability across IT service management processes Collaborate with cross-functional teams to translate business requirements into technical solutions Monitor and troubleshoot integration issues, ensuring system reliability and performance Required Qualifications 3+ years of experience with ServiceNow (ITSM required; AVR/CVR preferred) Hands-on experience with ServiceNow integrations and API development Experience with JIRA or other defect tracking tools Strong understanding of workflow automation and service management processes Experience with Infrastructure as Code (IaC) tools (Terraform, Ansible, CloudFormation, etc.) Familiarity with cloud environments (AWS, Azure, or Google Cloud Platform) Strong scripting or programming experience (Python, JavaScript, etc.) Ability to work in a DevOps or Agile environment Preferred Qualifications Experience supporting large enterprise or regulated environments Knowledge of CI/CD pipelines and automation frameworks Experience with ServiceNow platform customization (Flow Designer, IntegrationHub, etc.) Experience in security, IAM, or risk-based workflows Exposure to event-driven architecture or microservices environments What Makes This Role Stand Out High-impact work supporting enterprise-scale ServiceNow transformation Opportunity to blend ServiceNow + DevOps + IaC (rare combo in market) Cross-functional collaboration with engineering, security, and operations teams Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $69.50 - $73.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on May 14, 2026. >About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age,