Job Description
Full Time Tampa, FL, US About Us Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in information technology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success. About the Job The ServiceNow Systems Engineer supports the development, test, and production ServiceNow environments for the USCENTCOM Information Technology Services (CITS) Program, directly supporting the USCENTCOM J6. This position is based in Tampa, FL and is responsible for sustaining and enhancing ServiceNow capabilities within a classified environment, ensuring system stability, integration, and alignment with enterprise IT service management objectives. The role supports ongoing operations, maintenance activities, and projects while collaborating closely with technical teams, stakeholders, and end users. Responsibilities ServiceNow Platform Engineering & Administration Maintain and support ServiceNow development, test, and production environments. Perform system maintenance, workflow development, bug fixes, enhancements, and platform upgrades. Configure and customize core ServiceNow applications, including Incident, Problem, Change, Request, and Service Catalog, in accordance with best practices. Configure application fields, forms, views, email notifications, access controls, and acceptance roles. Systems Integration & Cloud Support Collaborate with the CITS Cloud team to implement ServiceNow solutions and integrations with other enterprise systems in a classified Impact Level 6 (IL6) environment. Support technical implementation activities to ensure interoperability and system reliability. ITOM,