Job Description
Role: ServiceNow Technical Lead Location: candidates from NYC/NJ/Connecticut tristate for Remote Job Type: 6 Months Contract to hire Only USC/GC Need Over all 18 years As the ServiceNow Technical Lead, you will play a pivotal role in managing and optimizing our ServiceNow platform. You will lead a team of ServiceNow administrators and developers, ensuring the efficient operation, enhancement, and continuous improvement of our ServiceNow environment. Your expertise will contribute to streamlining IT service management processes, enhancing user experiences, and maintaining high levels of Key Responsibilities Leadership and Team Management Lead and mentor a team of ServiceNow administrators and developers. Set clear objectives, provide guidance, and foster a collaborative and innovative team culture. Manage workload distribution and ensure the team's productivity and performance meet organizational standards. ServiceNow Platform Management Oversee the day-to-day operations of the ServiceNow platform. Collaborate with cross-functional teams to gather requirements and design efficient IT service management processes. Plan and execute ServiceNow upgrades, patches, and enhancements while minimizing disruptions. Configuration and Development Configure and customize ServiceNow modules to meet the bank's evolving business needs. Develop and maintain workflows, scripts, and integrations to automate and improve processes. Ensure data integrity and security within the platform. Incident and Problem Resolution Lead the resolution of complex incidents and problems related to ServiceNow functionality. Implement best practices for monitoring and maintaining system stability. Documentation and Training Create and maintain comprehensive documentation of ServiceNow configurations and processes.