Job Description
Responsibilities Client Communication and Support Serve as the main point of contact for clients and manufacturers in the settlements department, addressing inquiries, providing updates, and offering guidance on the settlement process Conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures Maintain a professional and empathetic demeanor while interacting with clients, ensuring their needs and concerns are addressed effectively Respond promptly to client inquiries via phone, email, or other communication channels Drafting Legal Documents Prepare and draft settlement agreements, release forms, and other legal documents in accordance with client instructions, firm policies, and legal requirements Review and edit draft documents for accuracy, clarity, and completeness, ensuring that all terms and conditions are accurately reflected and legally sound Coordinate with attorneys and other team members to finalize and execute legal documents in a timely manner Documentation and Record-Keepin Maintain thorough and accurate records of all communications, negotiations, and documentation related to settlement efforts in our case management system Ensure that client files are organized, up-to-date, and compliant with firm protocols and legal standards Track deadlines and milestones associated with settlement negotiations, proactively following up on outstanding tasks and ensuring that timelines are met Collaboration and Coordination Collaborate closely with attorneys, paralegals, and other team members to coordinate settlement efforts and share relevant information and updates Schedule meetings, appointments, and conference calls related to settlement negotiations Act as a liaison between clients and the legal team, conveying important information and ensuring clear communication throughout the settlement process Requirements Qualifications Previous experience in a legal assistant or similar role, with a focus on both client communication and drafting legal documents Experience with Salesforce highly preferred Excellent verbal and written communication skills, with the ability to explain complex legal concepts clearly and effectively Strong drafting and editing skills, with exceptional attention to detail and the ability to produce accurate and professional legal documents Demonstrated ability to carefully review documents, correspondence, and case information to identify errors, inconsistencies, or missing information before submission Knowledge of legal terminology, procedures, and principles related to lemon law cases preferred Ability to multitask, prioritize tasks, and work efficiently in a fast-paced, deadline-driven environment Proficiency in Microsoft Office and experience with legal document preparation software or case management systems preferred Bilingual in Spanish highly preferred Education High school diploma or equivalent required College degree strongly preferred Additional education or training in legal studies, paralegal studies, or a related field preferred Benefits We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including: 401(k) with Employer Match - Plan for your future with confidence and company support Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events Paid Parking - Convenient and covered, so you can focus on your day Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters Employee Referral Program - Earn rewards for introducing talented individuals to our team Employee Assistance Program (EAP) - Confidential resources for personal and professional support Employee Discount Program - Access to exclusive savings on a variety of products and services Compensation: $30-35/hr