Shelter Advocate

Position: Shelter Advocate Full Time Equivalency: 0.67 Hours/Week: 24 hours, Monday-Wednesday 3pm-11pm Compensation: $18.89 Reports to: Shelter Staff Coordinator Direct Reports: N/A Internal Job Code: RES-SA-DAY5 Job Posted: 5/8/2026 Organization Overview Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Benefits – 24 hours/week In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include: Paid Parental Leave (sixteen weeks for birthing parent, eight weeks for non-birthing parent, adoptive parent, or surrogate-intended parent, and four weeks for foster placement) Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week) 14 paid holidays Professional development with internal and external training opportunities Free Employee Assistance Program providing counseling options to employees, partners, and dependents Position Summary This position is a survivor-driven, trauma-informed, mobile advocacy position focused on helping crime victims increase access to safe emergency housing and retain safe, long-term housing options while they receive tailored support services. This position includes a 90-day evaluation period, after which performance will be reviewed Essential Job Functions Ensure the health and safety of all participants residing at the YWCA. Provide a safe and caring environment. Conduct intake interviews and assess eligibility for new program arrivals. Discuss abuse, sexual violence, and gender issues in a confidential and supportive manner. Educate individuals about the dynamics of domestic violence and the services offered by the YWCA and other community organizations. Respond to crisis phone calls on all shifts, safety plan, provide referrals and resources. Work alongside participants on the residential floor providing basic needs, assistance in accessing services, and emotional and physical support. Establish and maintain an effective working relationship with YWCA staff and any other organizations and individuals important to the success of the YWCA’s work. Competencies & Essential Skills: Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently. Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations. Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment. Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of Anti-racism, gender equity and violence against women. Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines. Judgment and Decision Making: Ability to exercise initiative, sound judgment and problem solving techniques in the decision-making process. Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies. Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Activ