Job Description
Shift Lead A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store. Shift Leads typically support a staff of 1 to 8 team members and carry out administrative responsibilities consistent with Vitaligent policies, procedures, and legal requirements. Essential Functions General Guides the activities of the shift when a GM or AGM is not present. Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba's FLEX Log and as required to meet business demands. Coaches team member in their assigned roles and according to Vitaligent operational standards. Trains new team members at the direction of the GM. Provides input to the GM regarding team member performance. Works the line. Performs all tasks related to Vitaligent operational standards. Effectively acts as a role model at each station in the store. Customer Service Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. At the direction of the GM and in accordance with Vitaligent labor targets, ensures the store has accurate shift coverage at all times, while adhering to scheduling and labor guidelines. Supports the training of team members to successfully handle service issues and intervenes when necessary. Motivates and mentors team members on providing guests with product suggestions and information. Educates and engages the community and store guests on all products and services. Operations Readies the store at the start and end of the shift, including closing shifts. Evaluates food pars to ensure timely and accurate assembly of products. Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the "f