Job Description
Key Responsibilities: 1. Leadership & Supervision: Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards. Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere. Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly. Provide guidance and support to team members, helping them with challenges or any questions they may have. Monitor and maintain productivity and ensure that team members are working efficiently. Motivate and encourage staff to meet operational goals and deliver high-quality service. 2. Customer Service: Ensure that all customers are greeted promptly and served in a friendly, professional manner. Address customer complaints or concerns, resolving issues quickly to ensure customer satisfaction. Monitor the dining area to ensure customer needs are met, and assist in managing customer flow during busy periods. Maintain the restaurant's standard for guest satisfaction by providing a positive experience for every customer. 3. Food Preparation & Quality Control: Ensure all food items are prepared according to Sbarro’s quality standards and presented attractively. Monitor kitchen staff to ensure food safety, cleanliness, and quality standards are met at all times. Ensure that food prep areas are organized, clean, and stocked with necessary supplies. Assist with food preparation when necessary, ensuring efficiency during peak hours. 4. Cash Handling & Register Operations: Oversee cash register operations and ensure proper cash handling procedures are followed. Ensure