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Shift Leader - Customer Service Associate (Restaurant)

Potbelly - Annapolis
FULL_TIME Remote · US Annapolis, MD, US Posted: 2026-05-11 Until: 2026-06-10
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Job Description
PAY TRANSPARENCY: earn between $17.25 and $17.75 plus digital tips! Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. What’s In It For You : Competitive pay! Medical, Dental & Vision Insurance - Domestic Partnership Benefits - Paid Parental Leave - FSA and HSA with Employer Contribution - Commuter Benefit Program - Retirement Savings 401(k) with company match - Employee Assistance Program - Paid Time Off - Discount Program - Flexible Work Schedule - Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify** What you bring to the table... You want to delight customers with great food and good vibes - You are friendly and customer service oriented - You have strong written and verbal communication skills - You enjoy problem-solving - You enjoy higher levels of noise from music, customer and employee traffic - You love working in a fast-paced environment - You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish - You can handle the heat of the kitchen – knife skills are a plus! You’re at least 18 years old - A minimum of 1 year supervisory experience in a restaurant or retail environment preferred - You're able to stand/walk for 8-9 hours or as ne