Job Description
Dunkin' - Immediate Shift Leader Opportunity Are you a highly skilled and motivated individual looking to join a dynamic team? Do you thrive in a fast-paced and fun-loving environment? If so, we want you to join us as a Shift Leader at Dunkin'! Why Join Us Cash Tips Career development and growth Discounted college degree program Competitive Pay and Weekly Wage Direct Deposit for convenience Free break Meals (restrictions apply) Paid Time Off* Healthcare and Dental* Bereavement leave* *eligibility requirements Skills and Qualifications Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma (or equivalent) Responsibilities: In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. Team Environment Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout the shift. Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during the shift. Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model exceptional guest service. Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and pro