Job Description
OHM Concessions Group owns, operates and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment. Our restaurant Shift Leader's primary responsibility is to oversee the daily operations of a restaurant during their assigned shift, ensuring smooth service, high customer satisfaction, and adherence to company standards. This includes supervising staff, handling customer interactions, managing cash handling, maintaining cleanliness, and ensuring food safety. RESPONSIBILITES & DUTIES Excels in performing all Crew Member tasks including runner/frontline coordinator, order taker/dining room attendant, cooks and cashier. Maintains fast accurate service, ensures excellent customer experience, and makes sure all products are consistent with company standards. Make sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility. Use the company cash register accurately and maintains proper control of company assets. Works as a team player to support other employees in completing their tasks. Motivates and coaches Crew Members and assists in the training of new Crew Members. Offers friendly and expeditious customer service. Completes all other duties assigned as necessary. ESSENTIAL SKILLS Leadership & Team Management: Strong ability to motivate, guide, and direct a team of employees. Communication: Excellent verbal and written communication skills for interacting with staff and customers. Problem-Solving: Ability to identify and resolve issues effectively and efficiently. Customer Service Orientation: A focus on providing excellent service and exceeding customer expectations. Organizational Skills: Ability to manage multiple tasks, prioritize eff