Job Description
Overview Job Purpose The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals. Responsibilities Essential Functions Customer Service & Sales Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service). Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer. Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members. Operations & Compliance Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time. Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.). Consistently follow all safety and secu