Job Description
The Shift Manager works under the direction of the Restaurant Manager. They work directly with team members and operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and ServSafe certification). All levels of Shift Managers, regardless of their level, are responsible for the following key duties: · Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for food quality, cleanliness, sanitation, and customer service. · Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses. · Responsible for cash register setup and smooth shift transitions during shift changes. · Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service. · When requested, train new and existing team members in various job stations and operational procedures · Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation. · Post sales readings, and conduct shift awareness walk-throughs to ensure operations are running smoothly. · Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers · Training, coaching and development of Team Members Qualifications To succeed in this role, candidates must meet the following qualifications and demonstrate the ability to perform all essential duties. These requirements are representative of the skills, knowledge, and abilities required for each