Job Description
Are you a leader who grows other leaders? If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Manager for a Rocky Rococo and A&W franchisees is a great career choice at our location in Deforest. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo and A&W standards, franchisee standards, and in compliance with all applicable laws. Responsibilities Include Team Environment Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and the team accountable for responsibilities and results. Operations Excellence for Guest Satisfaction Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower the team to develop solutions that drive business results. Complete all required training, including ServSafe certification. Profitability Drive sales through effective execution of restaurant standards and marketing initiatives. Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness. Comply with all restaurant, Brand, and franchisee policies. Qualifications:Skills: Able to clearly express oneself verbally and in writing (English) At least 18 years of age (where applicable) High school diploma (or equivalent) Required Competencies: Guest Focus anticipates and understands guests' needs and exceeds their expectations. Passion for Results set compelling targets and deliver on commitments. Problem Solving and Decision Making make good decisions based on analysis, experience, and judgment. Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team. Conflict Management use interpersonal skills to confront tough issues and resolve disagreements constructively. Developing Direct Reports and Others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals. Brand: Rocky Rococo, A&W Job Types: Full-time, Part-time Pay: $16.00 - $18.00 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Work Location: In person