Job Description
This position requires the individual to contribute to the fast-paced, team-oriented environment of the Quality Fulfillment Services department. The ideal candidate must demonstrate exceptional attention to detail, strong organizational abilities, and effective time management skills. Success in this role is measured through both individual and team performance metrics focused on achieving 100% on-time shipments while eliminating all errors from leaving the facility. Description A national manufacturing and software company located in the Virginia Beach area is seeking dependable individuals eager to build a career in a fast paced and friendly team-oriented environment. Exceptional attention to detail, organizational and time management skills are a must. Duties & Responsibilities Review sales orders and internal systems to determine material, shipping, and setup requirements for each job. Verify completed sales orders to ensure all required items are included and accurate. Ensure shipments are properly labeled, packaged securely, and charged the correct postal or freight rates. Prepare outgoing shipment labels using UPS WorldShip and ShipWise. Create LTL shipments through third-party freight software and schedule inbound and outbound pickups. Research UPS and freight issues, file claims, and monitor claims through resolution. Maintain strong working relationships with UPS representatives, freight partners, and delivery drivers. Monitor the production scheduler to ensure orders ship by their required due dates. Assist other departments with shipping proposals, samples, and special shipment requests. Provide shipping quotes for UPS and freight shipments as needed. Create, monitor, and release electronic messages to clients and individual recipients. Communicate potential or actual data, material, product shortage, or shipment issues to management. Organize shipment paperwork and distribute it to the appropriate departments or locations. Update and create Standard Operating Procedures as new processes or information become available. Perform other duties as assigned. Requirements Minimum of High School Diploma or G.E.D. equivalent. Reliable and dependable transportation for timely work attendance required. Experience working in a fast-paced environment while maintaining attention to detail. Proficient in Microsoft Office programs (Outlook, Word, Excel). Basic computer skills required. Previous shipping and freight experience preferred. Experience with UPS WorldShip and/or Shipwise preferred. Physically able to push/pull/lift/carry supplies and various works in progress of at least 50 pounds. Physically able to bend/kneel/walk/stand, in tandem with cart, stepstools or rolling ladders, to access supplies and various works in progress or other materials as needed in storage rooms or production areas. General Expectations Ability or demonstrable proficiency with Microsoft Office programs (Outlook, Word, and Excel) as needed for completion of daily tasks, internal communication, and/or reporting. Ability to quickly learn and appropriately utilize internal applications and knowledge bases as needed for timely completion of daily tasks. Ability to communicate, both verbally or written, in a professional and grammatically correct manner where needed or when required with clients, service providers, and/or fellow employees. Ability to read, process and follow written directions and procedures. Ability to begin, continue, or find work without needing to be told or encouraged to do so. Ability to maintain focus and concentration for long periods of time on computer- (seated) or machine-related (standing) tasks. Ability to maintain routine and predictability in dynamic and open-office environment. Ability to prioritize, accomplish goals within set timeframes, and maintain required metrics as per job specifications. Ability to work in concert with a team or independently, with or without direct supervision/guidance as needed. Ability to self-manage and multi-task while making fact-based or historically valid and justifiable decisions. Ability to assist, support, or work in close and harmonious relationships with all inter- and intra-departmental personnel as needed or requested. Good vision, with or without corrective lenses, to sustain adequate visual focus over a period of time. Ability to consistently comply with established procedures, rules, and regulations. Ability to maintain a safe, clean, and organized work area as per company and/or OSHA Standards