Job Description
1. POSITION SUMMARY The Showroom Manager oversees the function, presentation, and operation of the showroom, personally acting as a vital touchstone of the company’s brand and a warm host for all guests. 2. POSITION EXPECTATIONS Portrays a positive company image and engages in professional and friendly communication with clients, vendors, employees, and visitors Maintains the upkeep and presentation of the front desk, the library, the bistro, the showroom, the bathrooms, and meeting rooms Admits visitors to the building and greets with a welcoming, positive, and energetic attitude Fields incoming calls in a pleasant, timely, and professional manner and routes to appropriate party; takes messages as needed Receives inbound mail and deliveries and distributes to the appropriate party in a timely manner Posts all outbound mail each morning and afternoon Maintains and internally distributes company directory Maintains calendars for the showroom and meeting rooms Manages orders and maintains stock of kitchen, office, mailing, and bathroom supplies at all times Reloads the copiers and fax machines with toner and paper daily Checks and restocks the bathrooms throughout the day Waters all plants as needed, including indoors and at the front doors Wipes down and cleans all table- and countertops in the bistro Loads and unloads dishwasher, cleans dishes, and puts dishes away Stocks, cleans out, and wipes down fridges in the bistro and board room regularly Prepares reception, the library, the bistro, the showroom, the bathrooms, and meeting areas ahead of guests’ arrival and internal usage to ensure a gracious atmosphere upon entry Tidies all areas after meetings, events, and tours to ensure a professional and neat presentation Coordinates all food meetings upon request, including ordering food, preparing meetings spaces, and tidying up afterwards Coordinates with vendors to ensure library samples and literature are updated and fresh Orders samples for employees and clients Maintains the order and accessibility of samples and literature Manages the sample chair program, adding new chairs to the inventory, tagging and processing samples, and checking chairs in and out of sample library Manages showroom product, ensuring sample locations and corresponding product information are accurate and navigable Develops and maintains a working knowledge of the furniture industry, including key vendors and product lines Assists with clerical and light administrative functions such as typing letters, sending faxes, etc. Assists with setting up and breaking down on-site events, including industry networking events and internal company events Assists with processing and sending mass mailings as needed Maintains customer confidence and protects operations by keeping information confidential Maintains a safe and clean working environment by complying with policies, procedures, and regulations Other duties as assigned 3. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. 4. MINIMUM QUALIFICATIONS & SKILLS Education, Certifications and /or Licenses: High school diploma or equivalent Experience: 3+ years’ experience in a customer-facing role preferred Experience in commercial furnishings industry a plus Knowledge/Skills: Proficient PC skills using MS Office and other computer programs Excellent presentation, listening, verbal, and written communication skills Ability to work independently or collaboratively within a team; willingness to roll up sleeves and help the team Ability to manage and organize time to meet objectives and deadlines Lives and leads by TSRC values and serves as an example of the best we want to see in our team Ability to interact professionally with customers, vendor partners, and fellow employees Motivation to learn, grow, self-direct, and be proactive Demonstrates honesty, integrity, conscientiousness, reliability, and responsiveness – cares about doing the right thing, not the easy thing Possesses a positive attitude and sense of humor Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges 5. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate may be required to do the