Job Description
Job Overview GENERAL SUMMARY Under general direction of the SkyLink Assistant Manager, controls all aspects of the operation of the SkyLink automated people mover (APM) system via computer console, electronic monitors, power distribution and radio and telecommunications systems. Work requires technical expertise that involves analysis of overall system performance and service level requirements. Controls primary, secure, ground transportation to airline, TSA, concessionaire employees and the traveling public between terminals. Controls SkyLink APM system in response to real or potential emergencies. Uses independent judgment to provide customer service support to the public on the SkyLink APM system and in the stations, through real time operation of the system by effective communications, maintenance of balanced headway and effective utilization of emergency and failure management strategies. Determines the best course of action to provide the highest level of service with available resources and provides any other support, which affects or could affect customer service, safety and airport security. Principal Duties And Responsibilities Analyzes real time information and controls overall SkyLink operation by correcting or circumventing problems through computer command keyboard input and/or by directing and dispatching maintenance personnel in response to operational needs. Analyzes all available data to determine need and declares state of alert or emergency, closes or restores the SkyLink system and briefs applicable Airport Board, SkyLink maintenance and airline personnel on the status of the system. Directs response personnel during abnormal or emergency operations in a life safety environment to appropriate locations. Analyzes and directs transportation service levels, adjusts SkyLink route loading to meet demand of schedule, airline forecast or real time observation; analyzes service impact, then directs and implements alternative service modes. Maintains Airport security by implementing Breach of Security violation plan in compliance with Airport Board, TSA and Section Policies and Procedures. Directs Department of Public Safety (DPS) personnel to life-safety emergency locations, or for Skylink security issues. Assimilates and disseminates weather information critical to the safety and operation of the SkyLink system and declares SkyLink weather alerts and emergencies. Takes part in training, re-training, and examinations of themselves and other employees as required by the Control Center qualification program. Assists with the investigation of accidents, incidents, events and passenger inconveniences, and assists to resolve system user complaints of passengers and tenants; assists the traveling public through various customer service functions. Maintains a complete log of all SkyLink significant events. Represents the Skylink Assistant Manager as needed or directed. Implements and or coordinates the safe and efficient execution of work through use of work permits, occupancy permits and clearances in accordance with existing rules and procedures. Takes part in training, re-training and examinations as required by the Operations Center qualification program. Through interaction with the communications and CCTV systems, monitors platforms, stations, intrusion alarms, customer activity and any other system that affects customer service and security. Periodically observes in-system vehicle performance, cleanliness, condition of platform stations, etc., to enhance knowledge of system operation. Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact. Minimum Requirements Completion of high school curriculum or equivalent. Three (3) years of experience with console control systems in a real-time environment. Examples may include (but are not limited to) Airport Operations Centers, Rail, Public Transit or Public Safety dispatch or Government/Military operations facilities. Any equivalent combination of education and/or experience may be substituted for the above. Possession of a valid Class C driver’s license. Required Knowledge, Skills And Abilities Knowledge of the hazards and safety precautions of an automated train control system, its operation, its electronic reporting system, propulsion power distribution and probable system malfunctions and is able to perform these tasks in a real time environment. Basic knowledge of the principles of computer technology, multiple programs and systems analysis.