Social Media Community Manager

About Goodr We create and sell active eyewear for anyone. No Slip. No Bounce. All Polarized. All Fun. Interested in joining our team? Keep reading. OUR VALUES: We have two core values: Fun & Authenticity. FUN = Being sh*tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun! AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.) Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack. AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life. HYBRID WORKING: This role is required to be in the Inglewood office every Tuesday and Thursday with the occasional third day thrown in. PROFESSIONAL DEVELOPMENT: We have an all-company learning program so that we’re constantly leveling up our skills. SUSTAINABILITY: We think Earth’s pretty rad. That’s why we take action wherever possible to limit our impact on the planet. 1% FOR THE PLANET MEMBER: 1% of goodr’s annual sales go directly to environmental organizations. CARBON NEUTRAL: In 2019, goodr became a 100% carbon neutral company. Fun Fact: goodr celebrates every Earth Day by releasing limited-edition sunglasses with frames made from 100% recycled materials—and the packaging is 100% sustainable, too! About The Role Are your two core values community and connection? Perhaps you are great at reading a room (aka social comments) and knowing exactly how to respond to elevate the vibe?! Did you receive a bronze ribbon for your 6th grade creative writing contest? I mean, you would have taken first place, but Mr. Jolly wouldn’t know fun and humor if it hit him in the face. (Apparently, his last name was meant to be taken ironically.) If you double tapped both, you might just be the Social Media Community Manager of our Media dreams! The ultimate multi-tasker who loves writing, creativity, fun, fostering community, and above all else, SOCIAL MEDIA! Responsibilities Own the goodr tone across all social platforms - Instagram, Facebook, TikTok, LinkedIn and beyond - responding to every comment, DM, and inquiry with a signature blend of empathy, wit and a whole lot of personality Build and engage our community daily through authentic, memorable interactions that make people feel seen and part of something bigger Lead social listening by tracking conversations and untagged mentions to spot cultural moments; you’ll basically do professional eavesdropping to identify opportunities to join, or start trending discussions in real time Work with the social team to translate those insights into viral community moments and share-worthy engagement that fuels our brand growth Inspire a stampede of UGC by engaging fans creatively and encouraging them to share their love of the brand. Partner with marketing and customer service teams to surprise and delight our biggest fans, amplifying the absolute best of the goodr community Track engagement, sentiment, and growth metrics, translating community feedback and insights into actionable strategies Build the foundation for a scalable, best-in-class community management program that keeps our fans excited, connected, and coming back for more Collaborate cross-functionally with creative, brand, and influencer teams to support content, campaigns, and partnerships Stay plugged in to emerging social trends, new platforms, and community-building best practices to keep goodr at the forefront of digital culture This role is in the Social Media team and will report directly to the Social Media Manager Perform other related duties as assigned About The Ideal Candidate May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law) Has 2+ years of professional experience navigating social media accounts for a brand Is a Social Listening wizard who knows how to set up topics, track untagged tea, and find the goodr-shaped holes in the digital conversation Possesses strong, brand-aligned communication skills and a customer-first mindset, essentially speaking "witty flamingo" as a first language while treating every fan like they just won a gold medal in the “Being Awesome” Olympics Remains cool, calm, and collected when it comes to crisis and reputation management (no ruffled feathers here) Demonstrates a strategic understanding of how a thriving community drives brand love and explosive growth Working knowledge of Social Analytics Platforms (like Sprout or D