Job Description
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families. Qualifications Master’s degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor’s degree may be considered depending on geographic area (Note: Home Health requires MSW) Employees working in Georgia require current Georgia LCSW Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients: Hospice: death and dying Palliative: serious illness Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system Experience in children, family, and group modalities Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations. Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility Excellent communication (verbal and written) and interpersonal skills Ability to work in a team environment and intervene appropriately Mobile Driver - Valid driver's license and automobile insurance per Company policy Ability to travel to off-site locations Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.) Competencies Satisfactorily complete competency requirements for this position. Responsibilities Of All Employees Represent Company professionally at all times through care delivered and/or services provided to all clients. Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. Comply with company policies, procedures and standard practices. Observe company's health, safety and security practices. Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company. Use resources in a fiscally responsible manner. Promote company through participation in community and professional organizations. Participate proactively in improving performance at the micro and macro levels. Improve own professional knowledge and skill level. Advance electronic media skills. Support company research and educational activities. Share expertise with co-workers both formally and informally. Participate in Quality Assessment and Performance Improvement activities as appropriate. Job Responsibilities Performs and documents psychosocial assessment. Empowers patient/families to negotiate with resource providers and make decisions on their own behalf. Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner. Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions. Consults and collaborates with other professionals to promote quality care and continuity of patient/family care. Performs other duties as assigned. Home Health Specific Participates in the development of the individualized Plan of Care and participates in Case Conferences. Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes. Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education. Respects patient’s wishes and stated goals when planning and providing care. Hospice Specific Shares joint responsibility with other clinicians and volunteers to prov