Job Description
Position Description & Qualifications Serco North America is seeking an Entry-Level ServiceNow Developer to support the development, configuration, and enhancement of ServiceNow applications across mission-critical systems. This role is well-suited for a recent college graduate with a strong technical foundation and a desire to grow within enterprise platforms and IT Service Management (ITSM). This position offers structured on-the-job training and mentorship, providing the opportunity to build hands-on experience with the ServiceNow platform while supporting the delivery of reliable, high-quality IT services. In This Role, You Will Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio Support implementation and customization of ITSM modules, including Incident, Change, and Request Management Develop and maintain ServiceNow components such as: Forms and fields Business rules Client scripts UI policies Workflows and Flow Designer solutions Participate in requirements analysis, solution design, testing, and documentation Collaborate with senior developers, system administrators, and functional stakeholders Troubleshoot issues and support platform enhancements and continuous improvements Follow ServiceNow development best practices, security standards, and Serco development methodologies Maintain documentation for developed solutions and configurations To Be Successful In This Role, You Will Have U.S. Citizenship Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline Strong understanding of programming fundamentals and software development concepts Proficiency or coursework experience with JavaScript Basic knowledge of HTML, CSS, and web-based application concepts Familiarity with relational databases and data modeling concepts Foundational understanding of IT Service Management (ITSM) or IT operations principles Ability to learn new tools and technologies quickly Strong analytical, problem-solving, and communication skills Ability to work effectively both independently and as part of a team Preferred Qualifications Academic, internship, or project experience with enterprise systems or SaaS platforms Exposure to low-code or no-code development platforms Familiarity with Agile or Scrum methodologies Experience consuming or building REST APIs Certification Requirements The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Training and certification support will be provided. If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the informat