Job Description
Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Solution Consultant with a Data Center Platform focus to join our Advisory Service’s Public Sector team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment. What You'll Do Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote opportunities for service and product expansion within a client’s organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your background: 4-6 years of experience within SaaS companies 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership Demonstrated expertise in our Data Center Platform, including: Experience administering Atlassian DC ecosystems including applications like Jira, Jira Service Management, Confluence, Crowd, etc Background in cloud computing architectures, integration methods, and associated security considerations Demonstrated expertise in Teamwork Foundations, including Experience driving effective team communication and project management with collaboration tools using foundational tools in Atlassian’s Teamwork Collection – Jira, Confluence, Loom, and Rovo Experience with popular best-in-breed products in the Teamwork / Collaboration space and Atlassian ecosystem that support enterprise-wide collaboration Proven ability to implement and optimize teamwork methodologies and tools that align with organizational goals, and enhance team productivity and cohesion Demonstrated capacity for writing goals, identifying strategies and uncovering metrics within complex organizations You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication It’s nice if you are: Comfortable with working hours that align to US East and Central timezones Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams Experienced working with large customers in a consulting or technical expert capacity Qualifications