Job Description
Location Remote CA USA Must Have Skills Extensive hands-on experience with PowerFlex in live production environments at a senior level Proven track record in managing and supporting PowerFlex day two operational activities Solid background working within software-only PowerFlex deployments Experience running platforms on repurposed or customer-owned server infrastructure Comfortable navigating and operating within highly secure, locked-down IT environments Strong troubleshooting capabilities spanning compute, storage, networking, and Linux systems Demonstrated experience integrating and supporting automation in operational settings Hands-on exposure to API integration and related operational workflows Excellent documentation skills including the creation and upkeep of runbooks Self-sufficient with the ability to operate independently under minimal supervision Experienced in delivering remote engagements over long-term assignments Adaptable to unconventional, non-standard, or unique customer environments Nice to Have Skills Familiarity with automation frameworks and API-driven operational workflows Working knowledge of VMware-based infrastructure environments Exposure to hybrid or cloud-adjacent technologies, particularly Microsoft Azure Prior experience serving as a resident or embedded engineer at a customer site Scope of Work Take full senior-level operational ownership of a PowerFlex platform post-stabilization Drive day two operations in a security-constrained, non-standard deployment Adhere strictly to the customer's security posture and access control policies Continuously adapt operational strategies as constraints and customer requirements evolve Actively support automation efforts as the platform grows and scales Oversee and facilitate API-driven operational processes and integrations Regularly update, enhance, and refine runbooks and technical documentation Document lessons learned and build institutional knowledge throughout the engagement Serve as a dependable senior resource ensuring platform health, stability, and continuity Develop comprehensive documentation, runbooks, and knowledge artifacts in the initial phase Design and deliver an operational blueprint to guide long-term, sustainable platform management