Job Description
Who We Are Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. Solutions Engineer US Remote Who we are Pindrop is redefining trust in the digital age. Our patented voice, video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping, and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. At Pindrop, we are shaping the future of trust. We build the most advanced voice authentication and deepfake detection technology in the world. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR, we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do Lead the technical sales cycle in partnership with Account Executives, owning technical discovery, solution alignment, and demonstration strategy to drive technical wins across complex enterprise opportunities. Drive deep discovery engagements with prospects to uncover root business challenges, fraud risks, success criteria, and technical requirements, and translate those insights into tailored demonstrations that connect technical capabilities to measurable business outcomes. Design and deliver compelling, story-driven product demonstrations that align to industry-specific challenges (e.g., fraud prevention, contact center optimization, authentication) and clearly differentiate Pindrop’s value. Act as a trusted technical advisor to customers, guiding them through problem definition, solution design, and decision-making using a consultative, hypothesis-driven approach. Lead proof-of-value (POV) engagements that validate technical fit, quantify business impact, and align with customer-defined success criteria. Translate technical capabilities into clear business outcomes , building ROI-driven narratives that articulate value across fraud reduction, operational efficiency, and customer experience. Engage and influence cross-functional stakeholders , including fraud leaders, contact center operations, IT, security, and executive sponsors, to align technical solutions with strategic business priorities. Partner closely with Professional Services and Customer Success to ensure a seamless transition from pre-sales validation to implementation, including contributing to Statements of Work (SOWs) and technical documentation. Develop and deliver technical presentations that clearly communicate solution architecture, integration approaches (including APIs), and deployment considerations within complex enterprise environments. Maintain deep expertise in Pindrop’s solutions and the broader market landscape , including emerging fraud trends, competitive positioning, and contact center technologies. Collaborate with Account Executives on account strategy and deal execution , contributing to qualification, technical win criteria, and accurate forecasting of opportunities within Salesforce. Support and lead responses to RFP/RFI/RFQ and security questionnaires , clearly articulating differentiated technical value and coordinating with cross-functional teams (e.g., product, security, legal) to deliver accurate and compelling submissions. Represent Pindrop externally through customer meetings, executive briefings, conferences, and industry events, reinforcing thought leadership in fr