Job Description
Herschend is seeking an enthusiastic and hospitable Barista to add to our coffee shop team for our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is driven to provide excellent cafe experiences for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors at SongTeller Café, the hotel coffee shop. Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained. The Barista position provides a unique opportunity for the right individual to be involved in opening coffee shop efforts for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum. This position is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique offerings. The recipe for the right Barista will be equal parts curious learner, innovator, administrator, mentor and motivator. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture. This position requires a warm, gracious spirit and a love of coffee, perfectly befitting the SongTeller Café and the legendary Nashville icon who inspired it. SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself! SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES Welcomes guests promptly with a professional and friendly attitude Determine the needs and educate guests by presenting and explaining the coffee/tea drink menu Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques Sells a variety of prepared food items; using proper equipment to heat items when necessary Stocks and presents food/beverage items to standard Orders/requisitions food and supplies through lead/sous chef Maintains a clean and sanitary environment in compliance with all local and federal health codes Uses POS accurately. Handles credit card transactions as directed Participate in upsell strategies as directed by management Participates in daily line ups Practices service standards and current training throughout service. This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position. QUALIFICATIONS Requires thorough knowledge of a specialized or technical field Must be able to obtain Food Handler certification Must be at least 18 years old Flexible availability to include weekends and holidays Must pass a pre-employment background check ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend, the world’s largest family-owned themed attractions company that’s been Bringing Families Closer Together by Creating Memories Worth Repeating® for seven generations. Our 12,000+ passionate employees (hosts) collectively entertain 15 million guests each year across our two-dozen wholesome family entertainment brands. Each offers distinctive experiences that inspire discovery and deliver on Herschend’s commitment that every guest leaves with two things: a smile and a deeper connection with one another. The heart of Herschend’s success has long been the world-renowned hospitality that’s rooted in our DNA. We call it Heartspitality®. It’s a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be tre