Job Description
Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources About Woodhouse Spa: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com. As a Spa Coordinator , you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Primary Responsibilities Being a steward of the Woodhouse brand. Serves as primary support for the spa's manager, therapists, and guests. Ensures that every guest has a friendly, inviting, and memorable experience. Serves as primary support for the spa's manager, therapists, and guests. Answers incoming calls, and listens to our guests' needs to schedule appointments or provide service recommendations and collect payment for services. Partners with the therapists to increase their guest retention and retail sales by scheduling the guest's next appointment during checkout and promoting the recommended products. Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helpi