Job Description
As the Spa Coordinator at Hawks Cay Resort and the first point of contact, you will play a key role in creating a tranquil, rejuvenating environment while managing daily spa operations and ensuring every guest receives personalized, high-end service. This is a fantastic opportunity for a hospitality or wellness professional who thrives in a luxury resort setting and is passionate about wellness and guest satisfaction. Key Responsibilities: Greet guests with warmth and professionalism, creating an inviting and peaceful first impression Manage all spa bookings, confirmations, cancellations, and scheduling using spa management software Handle guest inquiries via phone, email, and in-person regarding services, packages, retail products, and policies Coordinate daily spa operations and support the seamless flow of appointments and therapist schedules Maintain accurate guest records, preferences, treatment history, and payment documentation Monitor spa cleanliness, ambiance, and facility readiness; partner with housekeeping and maintenance teams Assist with retail product merchandising, inventory control, and restocking to drive spa retail sales goals Promote spa services and retail products to guests Provide administrative and operational support to spa therapists and leadership Resolve guest concerns promptly with a solutions-focused, guest-centric approach Qualifications: High school diploma or equivalent required; college coursework or certification in hospitality, wellness, or spa management is a plus 1–2 years of experience in a luxury spa, resort, hotel, or high-end customer service environment Strong computer skills and experience with spa booking or property management systems Exceptional communication, organizational, and multitasking abilities Professional appearance and a calm, positive, service-oriented demeanor Flexible availability including weekends, holidays, and evenings as needed What We Offer: Competitive compensation Resort benefits including discounted room rates, meals, and medical, dental, vision Growth opportunities within a premier Keys resort Beautiful oceanfront work environment Hawks Cay Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.