Job Description
Join Our Award-Winning Team at Revive Spa Please note : This is a dedicated administrative/front desk role and is not intended as a pathway to providing spa services. Revive Massage Therapy & Spa is a thriving, top-rated spa located in the heart of Andersonville. We're seeking a highly professional and dependable Spa Coordinator to join our front desk team. If you're a proactive self-starter with at least 3 years of experience in a Spa, Salon, or MedSpa setting—and you excel at providing exceptional client service—this could be the perfect opportunity for you. Please do not apply unless you meet the required industry experience. We are looking for individuals who take pride in their work, thrive in a fast-paced environment, and understand the importance of being the face and voice of a spa. What You’ll Do Client Experience & Front Desk Responsibilities Greet clients warmly and ensure a consistently professional, calm, and welcoming environment Maintain a professional appearance and demeanor , representing the Revive brand with pride Handle phone calls with confidence and clarity; manage appointment bookings via spa software Guide clients through our menu of services, helping them select treatments tailored to their needs Resolve client concerns with care, professionalism, and poise Maintain a clean, organized, and inviting reception area Appointment & Schedule Management Coordinate and confirm appointments for massage, skincare, and body treatments Maximize scheduling efficiency while supporting team members’ needs Communicate clearly with therapists to ensure a seamless guest experience Administrative & Payment Processing Process client payments, including gift card redemptions and gratuities Maintain accurate client records and intake forms Track retail inventory, restock spa products, and support supply ordering Staff & Operations Support Assist management with daily coordination of therapists’ schedules and breaks Communicate team needs, changes, or guest feedback clearly and constructively Sales & Spa Promotion Promote our services, packages, and seasonal specials with enthusiasm Upsell treatments and retail products to support client wellness and spa goals Sell package promotions to retain clients Engage with clients to promote leaving reviews for the team members. Cleanliness & Facility Care Perform daily cleaning duties, including laundry, vacuuming, mopping, and sanitization Ensure spa standards are maintained at all times for health, safety, and presentation What We’re Looking For 3+ years of experience in a spa, salon, or medspa is required Excellent phone and verbal communication skills High attention to detail, organized, and reliable under pressure Friendly, confident, and able to multitask with grace Working knowledge of spa scheduling software (Vagaro, Mindbody, etc.) is a plus OPEN Availability: The Spa is open 7 days a week, and Spa Coordinators must have flexibility to work a combination of days, evenings, and weekends. Once the ideal candidate (s) are selected, a consistent set schedule will be established based on business needs and availability Compensation + Benefits: Co-sponsored Health Insurance for Full -Time (40 Hours) Accrued Paid Personal Time-off and Sick-time for both Part-time and Full-time 1 Complimentary Skin Care Treatment per month (From select menu, has no value if not used) or 1 Complimentary 60 Minute Massage per month (has no value if not used) for employees working minimum of 3 days week and in good standing, after 90 Days of employment. In addition to hourly compensation, Spa Coordinators have the opportunity to earn performance-based bonuses through sales contests and package promotions. Why Work With Us? Be part of a respected, 5-star rated spa with a loyal clientele and supportive team Work in a beautiful, peaceful environment with a focus on wellness and professionalism Enjoy opportunities for growth, learning, and contributing to a positive spa culture Ready to Apply? Please submit your resume and a brief cover letter highlighting your relevant