Job Description
Essential Duties and Responsibilities *Ensures credit card applications, limit increases and decreases, name/address changes and anything associated with changes to a member's credit card is completed accurately and in a timely manner. *Responsible for supporting various card services campaigns to increase use and attract new Membership. *Monitors daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner. *Responsible for the daily review and balancing of checks deposited into TDECU ATMs, while working to proactively identify and communicate potential fraud to the Security team. *Performs timely research, balancing and corrections in alignment with the general ledger or operational processes. *Performs various routine clerical duties including copying, balancing accounts, verifying information, preparing routine reports, preparing and mailing correspondence, faxing. *Provide support and administration of the Debit Card Instant Issue application - including (but not limited to); ordering supplies/card stock for Branch's, administration of users/devices and providing reports as requested/required. *Supports processes related to card reissues, ATM/Debit Card disputes and compromised cards. *Professionally responds to telephone, email and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products - including Debit, Credit and ATM Cards - as well as ATM services. *Maintains the Credit Union's tradition of excellence by taking ownership of member issues, being accountable, seeking solutions first, and providing accurate processing and dissemination of information. *Contributes to a team environment by showing respect and support for each other, practicing positive and respectful workplace communication techniques, and by adhering to TDECU service standards within all interactions. *Collabo