Job Description
WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor Best Place to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. WHO YOU'LL WORK WITH A key member of the Chicago Staffing team, this role supports Program Management operations across consulting cohorts, driving performance management, promotions, and talent processes. WHERE YOU’LL FIT WITHIN THE TEAM This individual partners closely with Program Management, Office Heads, HR, and local operations and reports into the Manager, Consulting Programs who oversees all team operations. This role plays a critical part in ensuring smooth talent operations and a high-quality experience for consulting staff across the Chicago office. WHAT YOU’LL DO Key responsibilities for this role include: Performance Management Process Manage on-going cadence of case reviews from trigger through delivery Manage overdue review escalation and fines/rewards process, involving program management and office leadership as necessary Collaborate with relevant stakeholders to ensure consistent data is used in the review triggering process Develop the annual calendar for the performance management and promotion cycles Draft communications to the case leadership team regarding key activities and deadlines Establish structures to ensure individual underperforming employees are receiving appropriate communications and touchpoints throughout the performance management process Promotions support Collaborate with various Promotion Committees and corresponding Program Manager across bi-annual Associate Consultant and Consultant promotion process & Senior Manager promotion process Coordinate all logistics for promotion processes including scheduling meetings and communication with stakeholders Support diligence process including assignment of Guardians, collection of input data, preparation of diligence candidate packs and materials for committee meetings, and drafting messaging to candidates Take notes and track feedback and next steps during promotion meetings Support the Senior Manager promotion process by owning the informal Upward Feedback process and integrate inputs into materials for committee review Track outstanding data inputs and escalate gaps, as required Support planning and execution of on-going staffing-driven and people-focused meetings Coordinate directly with the members of the Program Management teams to prepare for and facilitate the regularly occurring affinity group meetings, office head meetings, and other Leadership Team meetings Coordinate with PM team on to manage attendance and scheduling of various pulse checks, case debriefs, and ring of support meetings Work with Program Managers to establish priorities, arrange for required content, and maintain an eye on continuous improvement of the meeting format and content Support preparation of bi-annual "People Meeting" materials Systems, reporting, and analytics support Serve as administrator and team point of contact for BOSS (resource management tool) and Trellis (internal performance management system) Conduct regular audits to ensure BOSS and Trellis data integrity Perform data entry and maintenance in BOSS and Trellis including, but not limited to, ensuring case reviews are released in a timely manner and adjusting employee points of contact based on career progression Partner with Program Management team on survey and data requests needed to support talent initiatives Run ad hoc reports and conduct analyses as requested by Program Management team Monitor and track CTSU and employee hours report results and trends and provide weekly updates and analysis to Program Management and HR team as relevant, helping to ensure support and attention are directed to teams appropriately Prepare slides/data for ad-hoc meetings, such as office-wide townhall meetings Update and audit various internal trackers Use AI tools and resources to continuously improve and elevate internal data tracking and processes PreXCT & Ongoing training support Collaborate with cross-functional teams and se