Job Description
This role requires open availability, including weekends and holidays. Shifts are 7:00am–3:00pm and 3:00pm–11:00pm, and the schedule may vary based on hotel demand. Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. KEY SKILLS/RESPONSIBILITIES Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable. Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly. Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings. Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: Welcome to the newly renovated SpringHill Suites Minneapolis West, located 0.5 miles from The Shops at West End, 4 miles from downtown Minneapolis,16 miles from the Minneapolis/St. Paul International Airport and Mall of America and minutes from the Minneapolis Convention Center. The hotel offers all suite accommodations with plush bedding, a living and sleeping area, wet-bar, mini refrigerator and microwave. The living area includes a sleeper sofa, work desk, free high-speed wireless Internet and iPod docking station. Guests enjoy our complimentary breakfast with many fresh choices for a customized start to your day, a 24-hour Market, business center with free internet and printer access, indoor pool and whirlpool and updated fitness center. Featuring over 1,500 square feet of meeting space with audio visual and catering options. Application deadline for Colorado positions: This role requires open availability, including weekends and holidays. Shifts are 7:00am–3:00pm and 3:00pm–11:00pm, and the schedule may vary based on hotel demand.