Job Description
Job Role: Squadron Electronic Flight Bag (EFB) Support Specialist, Junior City / State / Region: Multiple Locations: Andrews AFB, MD; MacDill AFB, Tampa, FL; Scott AFB, IL; Travis AFB, Fairfield, CA; Dyess AFB, Abilene TX; Birmingham, AL; Joint Base Charleston, SC; Dover AFB, DE; Fairchild AFB, WA; Little Rock AFB, Jacksonville, AR; March ARB, Riverside, CA; McChord AFB, Tacoma, WA; McConnell AFB, Wichita, KS; McGuire AFB, NJ Location: On-Site Only , Telework As Approved by COR Travel: None Job Type: Full-Time Clearance: Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred Salary Range: $40,000 - $78000 Job Posting Estimated Close Date: 09/01/2026 Overview: INTECON is seeking a Squadron Electronic Flight Bag (EFB) Support Specialist to support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting. This role supports the squadron's ability to track evaluation requirements, maintain qualification visibility, and provide accurate status information to leadership. Key Responsibilities: Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation Device/application password reset Device/application unlock Initiate lost mode/device retrieval Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office. Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office. Review audit logs for unauthorized access and/or configuration changes. Clearance Requirements: Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred Qualifications: High school diploma or equivalent required Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review Ability to troubleshoot and restore user-device functionality in a controlled operational environment Preferred Qualifications: Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study 4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations. Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140 Why Join INTECON? At INTECON, we are at the forefront of defense, security, and technology, driving innovation, collaboration, and strategic excellence. Our employees are the foundation of our success, and we are committed to empowering them with the resources, opportunities, and support they need to thrive. As part of our team, you will play a critical role in supporting high-level defense leadership and national security operations, making a tangible impact in a fast-paced, mission-driven environment. Join us in shaping the future of defense and security. If you are a proactive, detail-oriented administrative professional with experience managing complex task systems, coordinating workflows, handling high-level correspondence, and overseeing executive scheduling, we encourage you to apply. Benefits: Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage. Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance. Critical Illness and Accident Insurance. Flexible Spending Accounts and Supplemental Plans Available. Generous Paid Time Off and Holiday Pay. 401k Retirement Plan with Company Match. Company-paid Training/Development Programs, and Educational Assistance Program. Employee Assistance, Health Advocacy, and Financial Wellbeing Programs. About INTECON: Founded in 1999, INTECON