Job Description
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . * This is a remote position; however, candidates must be flexible working across multiple time zones as needed. Job Summary: Effectively manage ongoing relationships with clients in portfolio. Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. The Account Manager is responsible to lead streamlined, effective internal teams to support clients. Client Management: Manage day to day business with assigned accounts - maintain oversight and delivery of all services. Understand financial standing of account and of all services Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. Effectively manage customer's requests for program changes that may impact Sharecare's ability to