Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports continuous improvement initiatives within the operations organization by analyzing diverse data sources and applying business approaches to generate actionable recommendations. It primarily involves dissecting complex business problems, extracting and analyzing data, and constructing presentations to inform decision-making. The role requires selecting appropriate analytical methods and techniques to resolve a wide range of operational issues with minimal supervision. Success is measured by the ability to identify operational opportunities, lead cross-functional projects, and develop models that improve customer experience and reduce costs. The work impacts organizational policies, procedures, and business practices by providing insights that drive operational efficiency and customer satisfaction. Job Responsibilities Analyze sophisticated operational data to identify improvement opportunities and support decision-making processes Develop and deliver presentations that communicate analytical findings to influence business strategies Lead cross-functional projects aimed at enhancing customer experience and reducing operational costs Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses Maintain and implement operational reporting to monitor performance and support ongoing operations Also responsible for other duties/projects as assigned by business management as needed. Full funnel customer journey analytics & execution (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization Apply data to monitor the performance and health of programs and identify areas for improvement; generating and testing hypotheses to improve performance. Education and Work Experience : Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred) 4-7 years Related analyst work experience. (Preferred) Knowledge, Skills and Abilities : SQL (Required) Database (Required) Microsoft Excel (Required) Microsoft Access (Required) Microsoft PowerPoint (Required) Communication (Required) Licenses and Certifications : At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $75,200 - $135,700Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employ