Job Description
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle , Paze , and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose TheSr. Data Platform Support Engineerserves as the technical owner and administrator for critical enterprise data platform applications. This role is responsible for ensuring the stability, performance, and scalability of assigned systems while providing expert-level application and system support. The engineer will design, implement, and maintain integrations across enterprise applications, establish best practices for administration and security, and lead automation initiatives to improve system efficiency. Essential Functions Application Ownership & Administration Serves as theprimary owner and administratorfor assigned data platforms. Architects, configures, and maintains applications to align with business and technical requirements. Establishesbest practices for system administration, performance optimization, risk management, and security. Maintains aplatform road mapand works with leadership to prioritize enhancements and upgrades. Support, Troubleshooting & Incident Management Providesexpert-level application and system supportto internal teams and user communities. Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary. Performsroot cause analysisand implements preventative measures to ensure system reliability. Maintains ownership of all assigned issues through resolution and documentation. Architecture, Integration & Optimization Designs and implementsintegrations between data platforms and other enterprise systems. Evaluates and enhances system architecture to meet changing business needs. Conductsperformance monitoring and tuning, ensuring optimal uptime and resource utilization. Defines and tracksKPIs, SLAs, and other operational metricsin collaboration with stakeholders. Automation & Process Improvement Develops and deploysautomation scripts and toolsto improve efficiency and reduce manual workloads. Leads or participates inautomation and optimization projectsacross the data platform ecosystem. Vendor & Third-Party Application Management Researches, evaluates, and recommendsthird-party applicationsthat align with business objectives. Ensuressuccessful installation, validation, and documentationof vendor-provided upgrades and patches. License & Budget Management Monitors license usage, forecast needs, and manage compliance with licensing agreements. Provides metrics andbudget recommendationsduring annual planning cycles. Documentation, Reporting & User Enablement Develops and maintainscomprehensive documentation, including policies, procedures, and configuration details. Deliversuser training sessionsand promote best practices to drive adoption and proficiency. Providestimely and accurate reportingon application of health, performance, and project status. Project & Change Management Manages projects involving new functionality, integrations, and process automation. Supports the organization'sdata security, privacy, and compliance initiatives. Implements and maintainssecurity standards, access controls, and audit readiness. Ensures systems adhere to company policies and industry best practices. Minimum Qualifications Education or experience typically obtained through completion of a bachelor's degree in computer science, information systems, engineering, or related field. 5-8 years of experience supporting enterprise applications, data platforms, or system integrations in a production environment. Strong knowledge ofSQL, data integration tools, APIs, scripting languages (Python, PowerS