Job Description
Payroll Title CLIN PROFL SVC MGR 2 Department CMO ADMINISTRATION Hiring Pay Scale $182,700 - $223,700 / Year Worksite Jacobs Medical Center Appointment Type Career Appointment Percent 100% Union Uncovered Total Openings 1 Work Schedule Days, 8 hour shifts, Monday - Friday #139793 Sr. Director, Mission Control Operations Filing Deadline: Wed 6/3/2026 Apply Now UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance. Description The Senior Director, Mission Control Operations is a highly visible enterprise leadership role responsible for shaping and advancing the health system’s next-generation approach to patient flow, capacity management, and command center strategy. Reporting at the senior leadership level, this leader serves as the operational architect and strategic leader for Mission Control (MC), driving system-wide coordination across multiple hospitals and the entire care continuum within a complex academic health system environment. This role offers a unique opportunity for an experienced academic medical center leader to design and further refine an enterprise-wide model that directly influences access, quality, workforce sustainability, financial performance, and patient experience. The Senior Director will lead the continued evolution of Mission Control into a high-reliability operational hub that integrates real-time operational intelligence, predictive analytics, and multidisciplinary decision-making to optimize care delivery across the organization. Serving as the central operational integrator, the Senior Director partners closely with executive leadership, physician and nursing leaders, clinical operations, digital health, information technology, analytics, and performance improvement teams to ensure seamless coordination of patient movement, capacity utilization, and operational readiness. The role carries significant enterprise influence and accountability for advancing strategic initiatives that improve throughput, strengthen system resilience during periods of surge or disruption, and support organizational growth across the continuum of care. This position is ideally suited for a collaborative, data-driven healthcare operations executive who thrives in fast-paced, matrixed environments and brings deep experience leading large-scale operational transformation initiatives within sophisticated health systems or academic medical centers. The successful candidate will be energized by the opportunity to influence enterprise strategy, partner directly with executive stakeholders, and help define the future state of coordinated care operations. Key Responsibilities Enterprise Leadership & Strategy Develop and execute a comprehensive Mission Control strategy aligned with organizational priorities, growth initiatives, financial stewardship, and long-term operational transformation goals. Serve as the operational leader for enterprise throughput and capacity management initiatives, ensuring alignment across inpatient, procedural, perioperative, emergency, and ambulatory operations. Partner with executive leadership and Mission Control clinical leaders to establish strategic priorities and operational objectives that optimize patient access, flow, and system performance in both the immediate and long-term horizon. Lead strategic planning efforts to scale Mission Control capabilities, including integration of predictive analytics, operational technologies, and advanced command center workflows. Operational Command & Performance Optimization Provide oversight of daily Mission Control operations, ensuring efficient workflows, operational reliability, and effective use of real-time data to support enterprise decision-making. Translate operational and clinical priorities into scalable workflows, technical requirements, and operational tools that enhance frontline decision support and situational awareness. Lead enterprise escalation and surge management processes, providing operational coordination and executive-level visibility during periods of high census, constrained capacity, or operational disruption. Establish and monitor operational, financial, and quality performan