Job Description
The Opportunity: Euna Payments is seeking an Sr Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As a Sr Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. Key Responsibilities: The Sr Implementation Manager is accountable for all tasks associated with these new engagements and is responsible for coordinating with our clients, our client’s vendors and multiple internal teams. On time and on budget execution of all phases of your project implementation from kickoff through transition to Support and Customer Success Ensure the technical team assigned to your implementation has all of the information they need to do their job Maintain all new client implementations or expansions in a Cloud Coach project schedule Communicate internal deliverables and client deliverables to the appropriate parties Communicate project status weekly to leadership and internal departments Suggest process and documentation improvements to the Director of Professional Services that may be uncovered during the project implementation Requirements: 3+ years of experience managing multiple large, complex and cross-functional software implementation projects, preferably in a government or utilities environment. Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience. 1-2 years managing software projects /banking/finance/point of sale or Cashiering experience. Must have software experience. Strong Excel and data skills Confident communicator with excellent organization and time management Self-starter who thrives with minimal oversight Comfortable working in client-facing roles Strong understanding of software implementation processes, methodologies, and best practices. Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment. Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. Familiarity with Autotask, Asana, or similar software for project tracking and time management is a plus. Location: This position will be hybrid with 3 days/week in our new Atlanta, GA office. AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. ️ Wellness days What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. Culture committee Celebrate at every occasion with the culture team! They