Job Description
The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. Comprised of more than 800 current and former corporate CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities. We are currently seeking a Sr. I.T. Manager of Operations & Delivery to join the Information Technology team in our Washington, DC office. Position Overview The Executive Leadership Council (ELC) seeks a highly capable, execution-oriented Senior IT Manager of Operations & Delivery to lead the day-to-day performance, stability, and evolution of the organization's technology environment while also driving delivery of critical enterprise transformation initiatives. This role is intentionally designed to provide a single senior leader accountable for end-to-end execution across both Run and Change-ensuring that operational excellence and strategic transformation advance in parallel rather than in silos. Reporting to the Director of I.T., the Senior IT Manager will serve as a pivotal leader within a growing and evolving technology function, translating strategy into execution, strengthening service delivery, building governance discipline, and creating the structure needed to support future scale. This role also serves as a succession layer within the technology function and requires an individual who can operate with equal effectiveness as a strategic leader and as a tactical subject matter expert in a start-up-like organization undergoing significant transformation. RUN CHANGE IT operations, infrastructure, cybersecurity, service continuity, vendor performance, and managed services execution. CRM, data, integrations, analytics, AI, PMO discipline, and enterprise transformation delivery. ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES IT Operations, Infrastructure & Service Delivery Lead and oversee enterprise IT operations to ensure secure, reliable, and high-quality technology services across the organization. Direct the performance of core operational domains, including end-user support, infrastructure, cloud services, identity and access management, device management, collaboration tools, and service continuity. Strengthen and mature service delivery practices by establishing clear processes, service standards, escalation paths, operating procedures, and performance metrics. Ensure the health, availability, and resilience of enterprise systems through proactive monitoring, issue resolution, maintenance planning, patching discipline, and lifecycle management. Oversee business continuity and disaster recovery preparedness, including documentation, testing, recovery planning, and operational readiness. Identify operational gaps, service risks, and process inefficiencies, and implement continuous improvement measures that enhance responsiveness, stability, and user satisfaction. Cybersecurity, Risk & Compliance Oversee day-to-day cybersecurity operations and support the organization's security posture across systems, platforms, vendors, and user environments. Drive incident response coordination, root-cause analysis, remediation planning, and follow-through on corrective actions. Ensure technology operations align with security policies, risk management expectations, and compliance requirements. Partner with leadership and external providers to identify, assess, and mitigate technology risk across infrastructure, data, integrations, and third-party services. Services & Vendor Governance Management Lead oversight of managed service providers, systems integrators, and external technology partners supporting both IT operations and transformation delivery. Establish strong vendor management discipline through clear expectations, service-level agreements, performance reviews, escalation management, and accountability measures. Drive service quality, responsiveness, cost effectiveness, and value realization across the broader technology partner ecosystem. Serve as the primary point of leadership for operational and delivery escalations involving external providers. Program Delivery & PMO Leadership Transformation Lead execution of major technology initiatives and enterprise transformation programs, ensuring successful delivery against scope, timelines, budgets, dependencies, and b