Job Description
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job As Sr Manager of Digital Product Management, this leader will be responsible for the coordination, oversight and leadership of SCAN’s digital product managers, priorities and roadmap, managing the digital product efforts that support SCAN’s business goals while supporting the end-to-end digital experience. S/he should have a detailed understanding of best-of-breed end-to-end, consumer product experiences, digital engagement -driving product strategies, and digital product methodologies (in an lean/agile environment). This person must perform as a hands-on leader and think/operate strategically while executing effectively across multiple, concurrent workstreams, and collaborate closely with User Experience (UX) and Engineering. This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product/design, execution and project management skills. This leader will focus on a customer-driven, outcome-based focus for all product development initiatives. This role requires the ability to think strategically and perform tactically while navigating a highly matrixed organization. Additional responsibilities include coordinating across multiple functions and managing a small team with a highly collaborative attitude. You Will Develop and maintain a strategic product vision, strategy and roadmap for digital that aligns business goals to member needs Ensure customer and stakeholder value is delivered by the product team Proactively plan and manage cross-functional team communications and keeps product team apprised of key decisions Navigate a highly matrixed organization to ensure positive outcomes Collaborate with design and engineering to develop new features and products Identify customer problems, develop hypotheses, and run experiments to evaluate hypotheses Balance business needs, customer experience, and technical feasibility to ensure optimal product outcomes Manage and prioritize product backlog by working with stakeholders for maximum efficiency Drive and oversee a customer-driven, outcome-based product roadmap that incorporates business and constituent needs Evangelize and uphold lean agile product practices and methodologies Be responsible for ensuring correct user story definition, acceptance criteria, and prioritization for the product backlog Proven ability to build, manage and foster teams of 4 – 20 people throughout the entire product delivery lifecycle Proven ability to work creatively and analytically in a problem-solving environment Helps establish product vision and ensure continuous adherence from cross-functional teams We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Bachelor’s Degree required 6-8 years’ experience in product management 4+ years of management experience and leading team members. Experience in Medicare industry preferred Leadership - Skilled to develops others Problem Solving - Make critical decisions, often involving high-level risk assessment and the ability to adapt to changing circumstances Strategic Mindset - Formulates strategy and maps steps to achieve strategic goals Ability to communicate and articulate status with senior executive leadership Excellent written and verbal communication skills. Ability to work and deliver multiple projects simultaneously on tight deadlines E