Job Description
Sr. Revenue Tax Specialist - Payment Processing Unit Department of Finance and Budget Full Time, 12 Months Non-Exempt, Pay Grade 27 Benefits Eligible, VRS Eligible Job Summary/ Objective Performs moderate to complex tax billing, receipting, and collection functions to ensure the accurate and timely collection of County Revenue. Interacts extensively with the public for assistance with inquiries. Works under the supervision of the Revenue Manager. Supervisory Responsibilities None Essential Functions Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options. Seeks out process improvement opportunities in all workflows and functions within the unit and provides input and feedback in the development and improvement of financial and administrative policies and procedures. Shares working knowledge and experience among peer employees to enhance tax collection knowledge among teammates and provides operational support to unit employees. Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered through the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia and Virginia Government Finance Officers Association to maintain professional development. Provides professional, empathetic, and informative assistance to the public, County departments, and agencies through in person, telephone, email, virtual and written communication pertaining billing, payments, deposit, taxpayer inquiries, state and County collection laws, financial and administrative policies, tax record reconciliations, and financial reporting. Resolves moderate problems or issues pertaining to tax billing and revenue payment by conducting review, examination, research, analyzation, and adjustment in accordance with state and County tax laws, policies and procedures. Participates in the revenue receipting processes to ensure collected funds from all payment sources including online, kiosk, lockbox, mail-in, walk-in, drop-box, collection agencies, local courts, state agencies and vendor services are secured, timely and accurately posted, accounted, balanced, reconciled and deposited in accordance with cash management and internal control policies and procedures. Participates in the quality control processes to ensure accuracy in the preparation and mailing of County tax bills in accordance with billing policies and procedures. Maintains working knowledge of state and County collection laws to interpret and apply Title 58.1 Taxation in Code of Virginia and Albemarle County Code in operational processes. Participates in the collection processes of County tax revenues by effectively utilizing available collections tools and understanding debt collection limitations in accordance with state and County laws, collections policies and procedures. Participates in filing bankruptcy claims in accordance with operating procedures. Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered by the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia, and Virginia Government Finance Officers Association to maintain professional development. Provides administrative support by performing purchasing duties to maintain unit operational needs through approved internal and external purchasing methods and ensure proper financial practice in accordance with related policies and procedures. Performs other duties as assigned. Competency: Knowledge/ Skills/Abilities: Strong working knowledge of computers, scanners, phone queue, and Microsoft Suite of products. Clear understanding of confidentiality, Virginia Secrecy Act, and the laws governing the Freedom of Information Act (FOIA). Exceptional customer service skills. Oral and written communication skills requiring empathy, clarity, tactics and discretion to cover confidential, sensitive, or controversial material and to motivate, persuade, or influence individuals or groups. Time management skills to prioritize and multi-task workload to meet tight deadlines, and dynamic customer service demands. Critical thinking and problem-solving skills to apply laws, rules, policies to a multitude of situations with solutions. Ability to comprehend and follow complex instructions and process procedures. Ability to work cooperatively and collaboratively with the public, other departments and agencies. Ability to interact professionally under difficult