Job Description
Overview: About the Role We are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments. The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using Copado . Key Responsibilities Salesforce Administration (Utility-Focused) Serve as a senior administrator for Salesforce supporting: Energy programs, billing integrations, and service requests Configure and maintain: Flows, validation rules, approval processes, and automation Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement) Page layouts, record types, Lightning apps, and mobile configurations Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements Monitor org health, data volumes, integrations, and system performance Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations Copado & Release Management Administer and manage Copado DevOps across multiple Salesforce environments Execute and coordinate deployments across: Developer sandboxes Integration / QA UAT Production Enforce Copado best practices including: Branching strategies Promotion paths User story lifecycle management Collaborate with developers and QA to resolve deployment confli