Job Description
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com . What We Do Remote Work Welcome Join the ranks of visionary technology leaders at First American's Direct Division—where history meets innovation, and tradition fuels transformation. As a Senior CRM Engineer, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889. As our Senior Salesforce Developer, you won't just be implementing technology; you'll be helping to define the culture of a sales and marketing organization undergoing transformative change. You will help design the future state architecture of our CRM platform, serving as the backbone of our quest for unity—fostering communication, enabling transparency, driving alignment, and ensuring accountability across the board. We're not just seeking a technical expert; we're in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in our CRM platform, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model—bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. And through your lens, data will not just be data; it will be the narrative that empowers every role within our sales and marketing organization. Be a part of the team that's not just making history but redefining it. Come architect the future of sales at First American's Direct Division. A multi-billion-dollar operation honored as a Fortune 500 Best Company to Work For. Your architecture won't just serve our business; it will set a precedent for the entire title and settlement industry. This Job requires availability during Central Time Zone; with MANDATORY DAILY availability 9:00am Central - 11:00am Central. Configure and customize Salesforce Financial Services Cloud to meet the evolving needs of Direct Division. Design & implement scalable technical solutions with the configuration before code mindset. Design, document and implement integrations with other systems and tools ensuring data consistency, data integrity, and adaptability. Create Lightning Web Components and applications to drive productivity, engagement, and best in class user experience. Develop and maintain custom Apex classes, triggers, and controllers as necessary to extend the utilization of our CRM platform. Support system performance monitoring, proactively addressing issues, and iterating on solutions based on user feedback. Collaborate closely with cross functional teams such as data operations, analytics, information security, and DevOps to ensure alignment with enterprise standards. Support and help manage technical debt ensuring high reusability of common features. Mentor team members on technical standards, best practices, and overall technical excellence. What You'll Bring The ideal candidate will have proven expertise extending the Salesforce platform, passion to drive innovation, and be intrinsically motivated to deliver successful results. A minimum of 7+ years of direct experience developing on the Salesforce platform. Well versed in Salesforce best practices and methodologies along with a solid understanding of the product vision. Advanced proficiency with Salesforce core and industry-centric toolkits including but not limited to flows, validation rules, custom metadata, connected apps, user permissions/ entitlements, flex cards, omni scripts, and integration procedures. Expert skills in developing lightning web components, platform events, visual force, APEX, and APIs. Knowledge of data integration tools with experience integrating Salesforce across enterprise systems. Critical thinking skills with the ability to spot gaps, challenge ass