Genesys Cloud Services, Inc.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the growth and strategic impact of Professional Services by owning services-led revenue across complex enterprise accounts, shaping how organizations modernize customer experience through AI, automation, and cloud transformation. This role directly influences customer outcomes by aligning services strategy with business goals, ensuring that investments in the Genesys platform translate into measurable value, adoption, and long-term success. At Genesys, we are advancing customer experience through empathy, innovation, and AI-driven capabilities, enabling organizations to deliver more meaningful, connected interactions at scale. You will operate at the center of sales, customer success, and delivery, guiding customers through transformation journeys while strengthening executive relationships and expanding services footprint. This position offers high visibility, direct impact on revenue growth, and the opportunity to shape enterprise-level CX transformation initiatives. Key Responsibilities: Own and drive end-to-end Professional Services revenue strategy across assigned accounts, influencing pipeline creation, deal structur