Job Description
Sr Systems and Database Technician Our HiTech, Peterborough NH, division is looking for a Sr Systems and Database Technician who will be able to design, support, and maintain IT/computer systems for corporate multi-site IT departments. This cross-divisional role is to support project and system needs for the company technology goals. This role implements both division-specific and company-wide strategic solutions using company-wide standards. You will perform divisional support for our servers, personal computers, IoT, operational technology and help desk. This is a varied position that includes maintaining our equipment server and personal computer equipment, as well as assisting with internal phone system and cell phone support. Acting as our subject-matter-expert, you will troubleshoot issues in relevant technology areas DUTIES & RESPONSIBILITIES: Design, perform and document appropriate tests for the operating system, hardware or software upgrades to ensure error-free deployment into production. Document computer network and communications per company policy and procedures. Maintain various system or network flows and process maps. Develop and maintain operation procedures, recovery procedures and user documentation. Schedule and perform software and hardware improvements, upgrades, patches, security updates, reconfiguration and purchase processing for Corporate IT projects. Train personnel in user departments in any specific procedures necessary to use their assigned equipment. Maintain technology expertise. Assist Information Systems Management with special projects as directed. JOB SKILLS & ABILITIES: CCNP, VCP/VCAP, MCSE, or similar level system and/or network certifications preferred. Advanced to Expert / SME level in Server support, PC and workstation support, phone system administration, storage, Windo