Vistance Networks, Inc.
Job Description
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. How You'll help us connect the world: RUCKUS Networks a CommScope BU is looking for a seasoned Senior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers. As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business. Requirements: Lead and mentor Technical Operations engineers across multiple time zones Build collaborative team culture that promotes knowledge sharing, innovation, and operational excellence Establish clear performance expectations and provide regular coaching to develop technical and leadership skills Foster cross-functional partnerships with Product, Security, and Development teams Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR) Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles Establish robust