Job Description
New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers. Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences. Job Title: Store Floater Department: Operations Job Region: Oregon / SW Washington Reports-To: Operations Manager Exemption Status (typically): Non-Exempt Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications. About the role: Works in all departments across the store, providing coverage and additional support where needed. Provides exceptional customer service and contributes to a positive and collaborative team environment. General Requirements: Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience. Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws. Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed. Demonstrates a solutions-oriented approach to problems or concerns. Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome. Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance. Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program. Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems. Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities. Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community. Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders. Position Responsibilities: Trained to work in all departments across the store, providing coverage and support where needed. Follows all policies, applicable food and work safety laws and procedures specific to each department. Demonstrates comprehensive knowledge of products throughout store, with willingness to continue learning. Seeks to further product knowledge in specific departments. Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs. Supports the Online Shopping program. Supports food production departments such as, but not limited to Meat and Seafood, Bakery / Pastry, Produce VA, Prepared Foods and Cheese. Prepares, slices, wraps, weighs, tares, prices, labels and presents department products according to pre-set standards. Prepares food for all Prepared Foods stations and cases. Follows company provided recipes and specifications in order to ensure accuracy and consistency. Prepares coffee and other beverages to customer and vendor specifications. Processes customers’ made-to-order items accurately and expeditiously. Supports Front End operations with cashiering and bagging customer purchases, performs carry-outs and supports general cleanliness operations of department. Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.