Job Description
Location: Joliet, Illinois Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Responsibilities: Key Accountabilities: Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations Partners with Store Manager to address an performance concerns with associates Support and participate in all company training and development initiatives Foster a positive work environment and provides direct, objective feedback in a timely manner Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand Represent the company in a professional and positive manner Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll Process payroll weekly Modify sch